Your Farm Share Payment Guide
It’s been 4 months since we launched our new ordering platform, Local Food Marketplace. We wanted to say thank you to all of our Shareholders who have been patient with us as we’ve made this huge transition. Your feedback has helped us further refine our platform to better meet your needs.
Like any new system, there are still a few bugs to work out. One of those bugs is payment options. Our staff has put together the following guide to help you manage your account payments with ease.
What is the difference between auto and manual pay?
When you are setting up each of your subscriptions, you have the option to choose whether or not that subscription goes on auto or manual pay. You can see in the picture below where you select that option. If you select autopay, each week, we will charge the card you have on file for your Farm Share order. We do this every week prior to your next pick-up unless you place a hold on your account. It’s that easy. Autopay is a no hassle way to manage your account. You set it up and go.
If you select manual pay, you will need to log into your account 7 days before your desired pick-up and add the appropriate amount of funds to your account. Let’s say you have both your Small Farm Share and your Fruit Share on manual pay, and your pick-up is on Tuesdays. You will need to log into your account the Tuesday before you wish to pick-up and add $23.50 to your account. This lets us know that you want both your Small Farm Share and your Fruit Share for the next week’s distribution.
How do I add funds to my account?
If you are on manual pay, you will need to add funds to your account each week (unless you place a lump sum of money into your account to cover the whole season or several weeks.) First, you will log into your account, and go to the “Account Activity” section on the left hand side of the navigation. Then you will see the third tab labeled “Add Funds.” Click on this tab and add the correct amount of funds to your account.
How do I check my account balance?
When you are in the “Account Activity” section of your account, you can see a “Credit Balance” and an “Unapplied Payment Balance” at the top. A credit balance is a balance that Corbin Hill has issued because of a refund or other promotional deal. An unapplied payment balance reflects the funds you have added into your account.
My payment is not going through due to credit card error?
If you are trying to add funds to your account, and your credit card is being declined, the first thing to check is whether or not your billing address is correct. Many Shareholders have a different credit card billing address than their current living address. Log into your account to see if you need to enter in a different billing address for your credit card. If this does not fix the issue, you can call Corbin Hill’s staff, and we can help you figure out what else might be declining your payments.
If there are more account issues you are unclear about, feel free to message us at firstname.lastname@example.org. We would love to know your questions or concerns!
What’s In Season?
We have got exciting news this week. If you receive garlic in your Share, it is fresh from Corbin Hill Road Farm! Garlic is a crowd favorite around the office. It gives just about any dish that extra flavor punch. If you need some kitchen inspiration for your garlic, try this Pasta with Garlic and Oilrecipe. It is quick and easy but bursting with garlicky flavor. You can also find recipes for any item you might receive this week on our recipes section. Happy Cooking!