Are You Paid Up?
Managing your Farm Share account can be a little intimidating at first if you are not used to it. The Corbin Hill Team likes to take some time at the beginning of each season to give you the tools to manage your account online and relieve some of the stress around whether or not an order was created for you or not.
Auto vs. Manual Pay
The first step in this process is choosing between our payment options. When you are setting up each of your subscriptions, you have the option to choose whether or not that subscription goes on auto or manual pay. You can see in the picture below where you select that option.
If you select autopay, each week, we will charge the card you have on file for your Farm Share order. We do this every week prior to your next pick-up unless you place a hold on your account. It’s that easy. Autopay is a no-hassle way to manage your account. You set it up and go.
If you select manual pay, you will need to log into your account 7 days before your desired pick-up and add the appropriate amount of funds to your account. Let’s say you have both your Small Farm Share ($10) and your Fruit Share ($5) on manual pay, and your pick-up is on Tuesdays. You will need to log into your account the Tuesday before you wish to pick-up and add $15.00 to your account. This lets us know that you want both your Small Farm Share and your Fruit Share for the next week’s distribution.
How do I add funds to my account?
If you are on manual pay, you will need to add funds to your account each week (unless you place a lump sum of money into your account to cover several weeks.) First, you will log into your account, and go to the “Account Activity” section on the left-hand side of the navigation. Then you will see the third tab labeled “Add Funds.” Click on this tab and add the correct amount of funds to your account.
How do I check my account balance?
When you are in the “Account Activity” section of your account, you can see if you have any Unpaid Orders, Unused Credits, Unapplied Payments, or Unpaid Subscriptions at the top. An unused credit balance is a balance that Corbin Hill has issued because of a refund or other promotional deal. An unapplied payment balance reflects the funds you have added into your account. If you have an unpaid order or subscription balance, this means one or more of your orders may not have been processed. Please reach out to Corbin Hill to see what steps need to be taken to clear your unpaid balance.
My payment is not going through due to credit card error?
If you are trying to add funds to your account, and your credit card is being declined, the first thing to check is whether or not your billing address is correct. Many Shareholders have a different credit card billing address than their current living address. Log into your account to see if you need to enter in a different billing address for your credit card. If this does not fix the issue, you can call Corbin Hill’s staff, and we can help you figure out what else might be declining your payments.
How do I see if I have an order for this week?
Many Shareholders call and email us about whether or not they have an order for the week. However, you can check the status of all your orders on your account. We typically try an order one week before distribution. Let’s say you are a Wednesday site. We usually create your order on either Wednesday or Thursday a week before the date you want to pick-up. If you want to see this in your account, look at the following screenshots.
Go to the ‘Account Activity’ tab on the left-hand side. Then view the ‘Past Orders’ tab.
Click on ‘Select an Order’ to view a history of all your current and past orders. The first order you see is the most current order. In this case, an order was created on 01/31. The date the order was created is a week before the order will be picked up. So this order that was created on 01/31 will be picked up on 02/06 because this customer is a Wednesday pick-up site. From here, you can click on the individual order to see more information.
Once you click on an order, it will show you all the items you will be picking up and how much the order cost.
What if I am an EBT customer?
If you are an EBT customer, all you need to do is call our office (212-870-2003) each time you want to make a payment with your EBT card. We will take down your card number and the amount you wish to put into your account. After we process your EBT card, we will add the funds to your account. You can see the funds added to your account in the same way we showed you on the “How do I check my account balance?” section of this document.
If there are more account issues you are unclear about, feel free to message us at firstname.lastname@example.org. We would love to know your questions or concerns!